Customer

Charter

Our customer charter sits at the centre of our commitment to awesome customer service. We believe our passion for delivering first-rate customer service and our promise to live up to this pact, will bring a positive Acoda experience to you – each time, every time.

You can think of our customer charter as a set of standards that sum up what you can expect from us here at Acoda. The pact helps us focus on what we should be doing best – helping you connect better. Whether you’re talking to us about a support issue or chatting to someone from our Sales Team, you’ll be speaking to a real person, with a genuine desire to listen. We’re here to help and are committed to improving our approach in delivering:

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QUALITY IN ALL WE DO

We live for connecting people and aim to provide the best technical knowledge to do this

We offer our customers a range of intelligent solutions best suited to their needs

We know that your issue is important to you, making it important to us too

MEANINGFUL RESPONSE

We know your time is precious, and strive to make the best use of it we can

We aim to cut to the chase when it comes to sorting out your needs

Our customers are all unique, which is why they should expect our undivided attention

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A POSITIVE VOICE

We like to avoid complicated techno-babble and prefer simple, plain-speaking language

We like to put ourselves in your shoes, to tell you what you need to know

We’re a friendly bunch who feel good about making a difference

SPECIALISED SUPPORT

At Acoda, we strive to lead the market with world class internet and telecommunications solutions. Our Customer Service Representatives are specially trained to offer you support on anything related to our services that is provided to you by us. They’ll also assist with billing questions and anything related to the Acoda Network. Sometimes, they even like to chat about the weather!
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