We are always looking for talented and passionate people to join our team at Acoda Networks
WHY JOIN US?
In line with our vision to be the leading Internet Service Provider, Acoda Networks is always on the lookout for sales & marketing, technical and operational professionals. We value teamwork, commitment, competence and training.
Please send us your CV by e-mail to firstname.lastname@example.org and to be included in our reference database for future opportunities.
Current Open Positions
1. Customer Support Executive
Job Descriptions :
– First point of contact for customers.
– Escalate issue to respective team and supplier according to the incident reported by customer and ensure SLA is met.
– Provide prompt and professional response/feedback to customer to ensure customer is well updated.
– Follow up on all assigned cases and outstanding issues within the appropriate timeframe.
– Generate reports for customer on a weekly and monthly basis.
– Monitor the Network Infrastructure alerts and report to supplier/customer in the event of an incident.
– Minimum Diploma in Telecommunication/IT-Networking or related field of study.
– Basic Network troubleshooting skills.
– Good written and verbal communication skills.
– Must be able to communicate effectively in English.
– At least 1 year working experience in the related field is required.
– Willing to work on night shift.
– Willing to work in Cyberjaya, Malaysia.
– CCNA will be an advantage.